1. Your Right to Cancel
As an EU or UK consumer, you have the right to cancel your order and receive a refund within 14 days of receiving your delivery, without giving a reason.
2. Exception for Opened Products
Because our tinctures are sealed goods that are not suitable for return once unsealed, for health and hygiene reasons, this right to cancel does not apply once the product's seal has been broken. We can only accept returns of products that are unopened, with the seal intact, in their original packaging.
3. Damaged, Defective, or Incorrect Items
This exception does not apply if your product arrives damaged, defective, or is not what you ordered. In these cases, you're entitled to a free replacement or full refund regardless of whether the product has been opened — this is separate from your right to cancel and is not affected by Section 2.
4. How to Request a Return or Refund
Contact us at orders@symbiotope.com within 14 days of delivery, including your order number and the reason for your return. We'll confirm whether your item is eligible and provide instructions.
5. Return Shipping
If you're returning an unopened item because you changed your mind, you are responsible for return shipping costs. If the item is damaged, defective, or incorrect, we will cover return shipping.
6. Refunds
Once we receive and inspect your returned item (where applicable), we will process your refund to your original payment method within 14 days. Refunds are issued via Stripe and may take a few additional business days to appear, depending on your bank.
7. Contact
Hakman Consultancy B.V.
Rekerkoogweg 24, 1749CJ Warmenhuizen, Netherlands
orders@symbiotope.com